ssh8 Privacy Policy

During registration and use of services on ssh8, we may collect the following types of information:

1.1 Personal Identity Information

• Full name and date of birth (for age verification — only individuals aged 21 and above may register)
• Email address
• Residential address
• National ID card or passport information (for identity verification purposes)

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, and Upay account numbers (for deposits and withdrawals)
• Bank account information (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

• IP address and browser type
• Device information (operating system, screen resolution)
• Cookies and session data
• Time and duration of site visits

1.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus usage and wagering activity
• VIP level and points information

ssh8 uses your information only for the following legitimate purposes:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To confirm user identity in accordance with applicable regulations and to prevent access by minors.
• Financial Transactions: To process deposits, withdrawals, and bonus-related activities.
• Customer Support: To resolve any issues or complaints you may have quickly.
• Security and Fraud Prevention: To ensure account security and detect suspicious activity.
• Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory authorities.
• Service Improvement: To analyze user experience and further improve the platform.
• Communications: To send important updates, promotional offers (if you have given consent), and security notifications.

We never use your information beyond the purposes stated above. ssh8 does not sell your information to third parties for marketing purposes.

ssh8 adopts industry-standard security measures to protect your information. Our security measures include:

• SSL Encryption: All data transmissions are encrypted via SSL/TLS protocol, protecting them from third-party access.
• Secure Servers: Your information is stored in secured data centers with both physical and digital security measures in place.
• Access Control: Only authorized personnel may view your information, and only when necessary.
• Regular Security Reviews: Our security team regularly reviews systems to identify and address vulnerabilities.
• Two-Factor Authentication (2FA): For added security, you can enable two-factor authentication on your account.

The data retention period is determined based on legal obligations and business requirements. Even after account closure, certain information may be retained for a specified period in accordance with applicable law.

ssh8 does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances:

4.1 Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for transaction purposes.

4.2 Technology Service Providers

Limited technical information may be shared with game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and technology partners to ensure effective service. These parties are contractually bound to comply with our privacy standards.

4.3 Legal Requirements

Information may be provided to fulfill court orders, directives from regulatory authorities, or applicable legal obligations.

4.4 Fraud Prevention

Information may be shared with relevant authorities to prevent fraud, money laundering, or other unlawful activity.

ssh8 uses cookies and similar technologies to improve website functionality and personalize your experience.

5.1 Essential Cookies

These cookies are essential for the basic operation of the site — such as keeping login sessions active, maintaining security tokens, and saving language preferences. Without these cookies, the site will not function properly.

5.2 Analytical Cookies

We use analytical cookies that help us understand how users interact with the site. This information is anonymised and used to improve the quality of the service.

5.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the site.

As a user of the ssh8 platform, you have the following rights:

• Right to Access: You have the right to know what information we have collected about you. Upon request, we will provide that information to you.
• Right to Rectification: If any of your information is incomplete or incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted — however, some information may need to be retained if there are legal obligations.
• Right to Object to Processing: In certain cases, you may object to the processing of your information.
• Right to Withdraw Marketing Consent: You may opt out of receiving promotional emails or notifications at any time.
• Right to Close Your Account: You may request to close your account at any time.

To exercise any of the above rights, please contact our support team.

ssh8 provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors. Age verification is mandatory during the registration process.

If we are informed that information from a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

ssh8 may use servers and service providers located in various countries to deliver its services. In such cases, your information may be transferred outside of Bangladesh. When transferring data, we ensure that:

• The receiving party has adequate data protection measures in place.
• The transfer is carried out within a legal framework.
• Third parties are contractually obligated to comply with data protection standards.

ssh8 reserves the right to modify or update this privacy policy at any time. In the case of significant changes, we will notify you in the following ways:

• Publishing the new policy on the website with the date of the update.
• Sending a notification to your registered email address.
• Displaying an update notice upon login to the site.

If you continue using the site after a change, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

ssh8 places the highest importance on responsible gaming. We use information related to your gaming activity to:

• Identify problematic gaming behavior and intervene in a timely manner.
• Keep your set limits (deposit limit, session limit) in effect.
• Process self-exclusion requests.

To learn more about our responsible gaming policy, visit the Responsible Gaming page.